Here you will find answers to some of our most commonly asked questions. If you do not find an answer to your question here please contact us, we'll be happy to help.
Will my decal come with a background?
No. There is no background to the decals. The black part of the image is what gets cut out and the background is whatever you apply the decal to.
How does decal sizing work?
The size that you choose is measured to the longest dimension, if the decal is tall the size selected will be top to bottom, if the decal is wide the size selected will be left to right. If you need a specific size or color that is not listed please use the custom order form.
What type of Vinyl is used for the decals?
We use Oracal 651 vinyl for our decals, unless another type of vinyl is listed on the product page. Oracal 651 vinyl is a calendared medium-term indoor and outdoor vinyl with a thickness of 2.5mil (millionths of an inch) and made with clear, solvent-based, permanent adhesive.
What type of finish do the decals come in?
Our decals come in glossy finish for all colors. Some matte finish colors may also be available from the color option menu.
How long will my decal last?
Oracal 651 vinyl has a durability rating of six 6+ years.
How long will it take to make my decal?
All of our decals are custom made to order. Standard production time is 3-7 business days. Orders placed after business hours, on holidays or weekends are processed the next business day.
What can I apply my decal to?
You can apply decals to just about any clean, smooth, non-porous surfaces, indoors or outdoors. Our decals include high tack application tape for easy placement. You can use them on cars, trucks, boats, signs, walls, windows, laptops, cell phones and much more.
Do you offer discounts on bulk orders?
Yes. Please contact firstname.lastname@example.org for a free quote.
How will my decal be shipped?
All orders are shipped through the United States Postal Service and may be shipped in a flat mailer, bubble mailer, shipping tube or a box this will depend on the size and quantity of the decals ordered.
Standard Domestic Shipping Times
Free Shipping - Order $25 or more and receive Free Shipping within the US.
USPS First-Class Package - $3.50 for all orders shipped within the US. USPS First-Class Package includes tracking information. Please allow 1-3 business days for delivery.
*Delivery times are estimates and provided by the United States Postal Service and is not a guarantee. Shipping times DO NOT include Processing time.
Where is my order shipped from?
All orders are shipped from Cape Coral, Florida.
What should I do if my order was lost or damaged?
In the event a package is lost by the USPS or the item is damaged. Please let us know as soon as possible so that we can file the appropriate paperwork with the USPS. We will replace the item at no charge while the USPS conducts an investigation. If however the USPS finds that your item was delivered to your address, you may be responsible for the cost of the replacement and shipment.
If the item arrives damaged by the USPS, we will replace the item however before a replacement can be shipped we will need proof of purchase, a signed written statement from you that the item was received damaged, and pictures of the damage emailed to email@example.com.
What type of payment do you accept?
We currently accept secure payment via credit card, and PayPal.
Can I get a refund?
Sorry, but because each one of our decals are custom made to order, there are no refunds on orders for any reason other than a defect, damage or an error made on our part. If you need to exchange it for the same decal, please contact us.
RETURNS, EXCHANGES, AND CANCELLATIONS
Can I return my decal?
Sorry, but because each one of our decals are custom made to order, there are no returns on orders for any reason other than a defect, damage or an error made on our end. If you need to exchange it for the same decal, please contact us.
My decal was defective or damaged when I received it, what should I do?
If your decal arrived with a defect or was damaged when you received it you can exchange it for the same decal, please contact us.
Can I cancel my order?
If you need to cancel your order, you must contact us with your order number, however we are only able to cancel the order if we have not started production of your decal. Once production has started, the order cannot be canceled. Custom order cancellations are subject to a minimum 5% administration fee. If a proof has been created for you, and you decide to cancel the order, a $10 setup fee will be applicable to your refund.